At Isba Valley Exports, customer satisfaction is our top priority. We understand that sometimes plans may change unexpectedly, and you may need to modify or cancel your order. To ensure transparency and fairness, we have outlined our detailed cancellation policy below. Please read it carefully before placing an order with us.

1. General Cancellation Terms

  • Cancellations are only accepted if initiated by the customer directly through our official communication channels (email, phone, or WhatsApp).
  • A cancellation request must include essential details such as the Order ID, customer name, date of purchase, and product details.
  • We encourage customers to make cancellation requests as early as possible, as once an order is confirmed and processed, cancellation may not be possible.
  • All cancellation requests are subject to review and approval by Isba Valley Exports.

2. Cancellation Before Order Confirmation

  • If you cancel your order before it has been confirmed by our team, we will not charge you any fees.
  • Your request will be processed immediately, and you will receive a confirmation of the cancellation via email or WhatsApp.
  • In this stage, no financial deductions or penalties will be applied.

3. Cancellation After Order Confirmation

  • Once your order has been confirmed and moved into processing, cancellation becomes more restricted.
  • If the goods are in the packing or dispatch stage, cancellation may not be possible.
  • In cases where cancellation is still allowed, you may be responsible for covering any administrative costs, processing charges, or restocking fees incurred during the order preparation.
  • If the order has already been shipped, unfortunately, we will not be able to process a cancellation request. Instead, you may need to explore return or replacement options (as per our Return & Refund Policy).

4. Custom and Bulk Orders

  • Special orders, customized products, or bulk consignments are not eligible for cancellation once confirmed, as they are made or sourced specifically to meet your requirements.
  • For such orders, we advise customers to review all details thoroughly before confirming.

5. Refunds on Cancelled Orders

  • For eligible cancellations, refunds (if applicable) will be processed through the original mode of payment.
  • Refund timelines may vary depending on the payment provider but typically take 7–10 business days.
  • Any deduction (if applicable) will be communicated clearly before processing the refund.

6. Force Majeure and Special Circumstances

  • If cancellation arises due to unforeseen events such as natural disasters, supply chain disruptions, government restrictions, or transport issues beyond our control, Isba Valley Exports reserves the right to review and decide on a case-by-case basis.
  • In such cases, partial refunds, credit notes, or rescheduling may be offered depending on the situation.

7. How to Request a Cancellation

To request a cancellation, please contact our dedicated customer support team through one of the following:

📧 Email: contact@isbavalleyexports.com
📞 Phone/WhatsApp: +91 8755525169 

When contacting us, please provide the following details for faster resolution:

  • Order ID
  • Name & Contact Information
  • Reason for Cancellation
  • Proof of Payment (if applicable)

8. Our Commitment

At Isba Valley Exports, we value honesty, transparency, and customer satisfaction. While cancellations may cause inconvenience on both sides, our policy is designed to ensure fairness for customers while maintaining efficiency in our operations.

We sincerely appreciate your understanding and cooperation. If you have any questions regarding cancellations, refunds, or changes to your order, please do not hesitate to contact our team.