At Isba Valley Exports, we are committed to delivering your products promptly, securely, and with care. Please review our shipping and delivery policies:

Processing Time

  • Orders are processed and shipped within 2–3 business days after confirmation.

  • Customized or made-to-order products may take additional time, as specified during purchase.

Shipping Time

  • Standard delivery time is 7–15 business days from the date of shipment.

  • Delivery timelines may vary based on your location, customs procedures, or unforeseen circumstances.

Free Shipping

  • We offer free standard shipping across India on some orders.

  • International shipping charges, if applicable, will be displayed during checkout.

Trusted Delivery Partners

We only partner with reliable and reputed courier and logistics providers to ensure your products arrive safely and on time.

Order Tracking

Once your order is shipped, you will receive an email with tracking details so you can monitor your shipment’s status in real time.

Non-Delivery or Delays

  • If your order does not arrive within the 7–15 business day window, please contact our support team at support@isbavalleyexports.com with your order number.

  • We will investigate the issue and provide updates promptly.

Damage During Transit

If your order arrives damaged, please document the issue with photos and contact us within 48 hours of delivery for assistance. We will work with you to resolve the issue as quickly as possible.

For any questions or concerns, feel free to contact us via email at support@isbavalleyexports.com or through our website’s contact form.

At Isba Valley Exports, we prioritize a smooth, secure, and reliable delivery experience for all our customers.